Delivery times

Orders within Ireland

Standard turnaround time for decorated garments is 7-10 working days from when you have approved your art mock up and we have your garments in-house. We can sometimes move faster if required but this can incur additional cost. 

For garments that do not require customisation we usually deliver within 5 to 7 working days of receipt and payment of order.

International shipments (deliveries outside of Ireland). Please contact sales@sustainableworkwear.ie for more accurate deliveries times and scheduling.

Delivery cost

For our Fairtrade Retail shop: Orders of less than €75.00 is €7.00 (including VAT). Orders of €75.00 or more are free of charge. 

For Bespoke Orders, charges will vary depending on size within Ireland.  

Please contact sales@sustainableworkwear.ie if the shipping destination is outside of Ireland for more accurate shipping costs and information.

Change of mind | plain, non-customised items

If you buy a plain item online with no logo, embroidery, print or other customisation, you generally have the right to cancel your order within 14 days of receiving it, without giving a reason.

Please contact us within that 14-day period to tell us that you wish to cancel. You must then return the item within a further 14 days.

You may inspect or try on the item as you would in a shop. Please return it unworn, unwashed and in its original packaging.

If the item has been handled more than is reasonably necessary to inspect it and its value has been reduced, we may make an appropriate deduction from the refund to reflect that reduction in value.

You are responsible for the direct cost of returning a change-of-mind item, unless we agree otherwise. We recommend obtaining proof of postage.

Customised and branded items

Items that are personalised, embroidered, printed, branded or otherwise made to your specifications cannot normally be returned because you have changed your mind.

This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or does not match your order.

Faulty, damaged or incorrect items

Please contact us as soon as possible if an item is faulty, damaged, incorrectly supplied or does not match its description.

Refunds

For a valid change-of-mind cancellation, we will refund:

• the price paid for the returned item; and
• the cost of our standard delivery service.

If you selected a more expensive delivery service, we are not required to refund the additional amount above the cost of our standard delivery option.

Refunds will be made using the original payment method unless otherwise agreed.

We may withhold the refund until we receive the returned item.

We will process the refund without undue delay and no later than 14 days after receiving the returned item or satisfactory evidence that it has been returned.

How to arrange a return

Please contact us before returning an item and include:

• your name;
• your order number;
• the item you wish to return; and
• the reason for the return, where the item is faulty, damaged or incorrect.

We will then provide the appropriate return instructions.

Nothing in this policy affects your statutory rights under Irish consumer law.