Delivery times

Orders within Ireland

Standard turnaround time for decorated garments is 7-10 working days from when you have approved your art mock up and we have your garments in house. We can sometimes move faster if required but this can incur additional cost. For garments that do not require customisation we usually deliver within 3-5 working days of receipt and payment of order.

International shipments (deliveries outside of Ireland)

Please contact sales@sustainableworkwear.ie for more accurate deliveries times and scheduling.

Delivery cost

For our Fairtrade shop: Orders of 2 items or less is €12.00 (including VAT). Orders of 3 items or more is €4.99 (including VAT). For bespoke deliveries we charge between €12.00-€25.00 (ex-VAT) depending on size within Ireland. Please contact sales@sustainableworkwear.ie  if the shipping destination is outside of Ireland for more accurate shipping costs and information.

Returns policy

All goods for return or refund must be sent directly to Sustainable Workwear Limited, No.2, Rosemary Square, Roscrea, Co. Tipperary E53 D667 with the completed returns form.

Defective Plain garments (no logo) can be returned within 5 days of receiving your order.

If you have not requested a return within 5 days of receiving your order, we will assume you are keeping the goods and will not authorise a return.

If you have received the wrong items or they are faulty, we will arrange collection of the items.

You must organise the return of items to us for any other reason. If we do agree to accept the return of a non-defective item(s) a 25% re-stocking fee may apply.

Delivery charges will not be refunded unless the delivered goods are faulty, or the wrong items were received.

Please note, items must be returned unworn and the packaging is in perfect condition.​

Products we cannot accept back

Regretfully, as our customised items (embroidered, printed et al) are bespoke, we cannot accept the return of customised items. We will replace any customised item if it is faulty but we cannot offer returns or refunds. We cannot accept returns or exchanges on any goods unless they are faulty or damaged. Please check size charts carefully before ordering as we cannot accept returns for fit or preference reasons. 

Defective plain garments (no logo) can be returned within 5 working days of receiving your order. If  you have not requested a return within 5 working days of receiving your order, we will assume you are keeping the goods and will not authorise a return. If you have received the wrong items or they are faulty, we will arrange collection of the items. You must organise the return of items to us for any other reason. Please note, items must be returned unworn and the packaging in perfect condition as we will not accept them back otherwise.

Please note that garment colours may vary slightly between batches,  suppliers, and fabric types. This is due to natural differences in dye lots,  material composition, and manufacturing processes. While we strive for  consistency, slight variations are unavoidable in textile production. Let  us know if you have any concerns before placing your order.

How do I make a return?

1. Contact our Customer Services team by calling 0505 34100 or by e-mailing to sales@sustainableworkwear.ie. Please have your order number at hand so we can access your details quickly.

2. Complete the returns form provided by us.

3. Return the unworn garments to us in their original undamaged packaging.

4. We will organise a full refund by the same method you originally used to pay for your order. Alternatively, we can issue a credit note on your account. We aim to complete any refunds within 5 working days of receiving the returned items.